Last updated: June 2026.
We keep it straightforward. A 50% deposit holds your booking, and you pay the balance once the clean is done and you’re happy.
Deposits aren’t refundable, so we don’t run a formal cancellation process. Instead of cancelling, you’re welcome to move your booking to another day (details below).
You can shift your booking to a different date at no charge, as long as you give us at least 48 hours’ notice. A quick call or message and we’ll find a new time that suits you.
Not sure of your date yet? Send your 50% deposit and we’ll keep a place for you in the diary. When you know you need the clean, just give us a call at least 48 hours beforehand and we’ll line up a team for you.
On the rare occasion we need to change your booking — illness, for instance — we’ll give you as much warning as we can and rearrange for a time that works for you. You can count on us to be upfront about it.
Book with confidence. Every Silver Gate clean is fully insured and backed by our satisfaction guarantee — if anything is not right, tell us within 48 hours and we will come back and re-clean it, free. That is the deal.
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