Last updated: June 2026
This page sets out how quotes, bookings and payments work when you choose Silver Gate Cleaning Service Ltd.
Every quote is free and comes with no obligation. We work it out from the details you share about your home and the clean you’d like.
Your booking is confirmed once you’ve accepted the quote and we’ve received your deposit. From there we’ll send over your date and an arrival window.
A 50% deposit holds your slot. You settle the rest by bank transfer once the clean is finished and you’re happy with how it looks.
Deposits aren’t refundable, so there’s no separate cancellation process — but you’re free to move your booking at no cost as long as you give us at least 48 hours’ notice.
Haven’t pinned down a date yet? Send your 50% deposit and we’ll keep a place for you in the diary. Once you know when you need us, give us a ring at least 48 hours ahead and we’ll sort a team.
If your home turns out to be quite different from what was described and there’s extra work involved, we’ll always agree any change in price with you before we carry on.
Please make sure we can get into your home at the agreed time. Plenty of customers leave a key, a lockbox code or smart-lock access. Every cleaner is background-checked, trained and fully insured — reliable people you can count on.
We do our best to arrive inside your window. If traffic or an earlier job ever holds us up, we’ll let you know as soon as we can.
If something isn’t quite right, tell us within 24 hours of the clean and we’ll come back to sort it. Thorough work, spotless every time, is the standard we hold ourselves to.
Book with confidence. Every Silver Gate clean is fully insured and backed by our satisfaction guarantee — if anything is not right, tell us within 48 hours and we will come back and re-clean it, free. That is the deal.
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